Avaya, a leading provider of business communication solutions, has announced significant changes to its certification and credentialing program to streamline and simplify the process for professionals. These updates are aimed at enhancing the overall experience for individuals pursuing Avaya certifications and ensuring that their credentials remain relevant in today's rapidly evolving technological landscape.

Avaya has consolidated its certification tracks into more streamlined categories, making it easier for professionals to navigate and identify the best paths for their career goals. The new program includes certifications for various roles in networking, cloud, customer experience management, and unified communications.

The certification exams have been updated to reflect current industry standards and Avaya’s latest technology offerings. Professionals will now encounter more practical, scenario-based questions to better evaluate their hands-on abilities and real-world problem-solving skills.

Avaya has simplified the recertification process to ensure that certifications remain valid longer. Recertification will now require fewer steps, making it more accessible and affordable for those maintaining their certifications over time.

Avaya has embraced digital badges and certifications to provide professionals with an easy and verifiable way to share their credentials. Digital badges can be shared on social media, LinkedIn profiles, or included in resumes to showcase skills and achievements.

The new program includes well-defined learning paths that guide professionals from entry-level to expert-level certifications. This structured approach provides clarity for individuals looking to grow their expertise in specific Avaya technologies.

The Avaya Learning Portal has been revamped to provide an enhanced, user-friendly experience. The portal now offers better navigation, more accessible resources, and tailored recommendations based on an individual’s certification goals and professional experience.

Retired and New Avaya Certification Exam Codes As part of these updates, several older exams have been retired and replaced with new offerings. Here’s a breakdown of some of the new and retired Avaya exam codes:

New Test Code	New Offer/Test Title	Retired Exam Code	Retired Exam Title
71201T	Avaya Aura Core Components Implement Online Test	71201X	Avaya Aura Core Components Implement Certified Exam
71301T	Avaya Aura Communication Applications Implement Online Test	71301X	Avaya Aura Communication Applications Implement Certified Exam
71402T	Avaya Meetings Server Implement Online Test	71402X	Avaya Meetings Server Implement Certified Exam
73920T	AXp On-Prem (formerly Avaya Aura CC Elite) Implementation Online Test	7392X	AXp On-Prem (formerly Avaya Aura CC Elite) Implementation Exam
77202T	Avaya IP Office Platform Implement Online Test	78201X	Avaya IP Office Platform Certified Exam
78201T	Avaya IP Office Platform Technical Associate Implement Online Test	78201X	Avaya IP Office Platform Support Certified Exam
33140T	Avaya Experience Portal with POM Support Online Test	33140X	Avaya Experience Portal with POM Support Certified Exam
33160T	Avaya Workforce Engagement Support Online Test	33160X	Avaya Workforce Engagement Support Certified Exam
72201T	Avaya Aura Core Components Support Online Test	72201X	Avaya Aura Core Components Support Certified Exam
72301T	Avaya Aura Communication Applications Support Online Test	72301X	Avaya Aura Communication Applications Support Certified Exam

Retired and New Avaya Certification Titles Along with the exam code changes, Avaya has also introduced new credentials, with corresponding retired credentials:

New Credential Code	New Credential Title	Retired Credential Code	Retired Credential Title
ASTA-7120	Avaya Aura Core Components Technical Associate Implement	ACIS-7120	Avaya Aura Core Components Implement
ASTA-7130	Avaya Aura Communication Applications Technical Associate Implement	ACIS-7130	Avaya Aura Communication Applications Implement
ASTA-7141	Avaya Meetings Server Technical Associate Implement	ACIS-7141	Avaya Meetings Server Implement
ASTA-7392	AXp On-Prem Technical Associate Implement	ACIS-7392	AXp On-Prem (formerly Avaya Aura CC Elite) Implement
ASTA-7720	Avaya IP Office Platform Technical Associate Implement	ACIS-7720	Avaya IP Office Platform Implement
ASTA-3000	Avaya IP Office Platform Technical Associate Support	ACSS-3000	Avaya IP Office Platform Support
ASTA-3305	Avaya Experience Portal with Proactive Outreach Manager Technical Associate Support	ACSS-3305	Avaya Experience Portal with Proactive Outreach Manager Support
ASTA-3308	Avaya Workforce Engagement Technical Associate Support	ACSS-3308	Avaya Workforce Engagement Support
ASTA-7220	Avaya Aura Core Components Technical Associate Support	ACSS-7220	Avaya Aura Core Components Support
ASTA-7230	Avaya Aura Communication Applications Technical Associate Support	ACSS-7230	Avaya Aura Communication Applications Support
ASTA-7241	Avaya Meetings Server Technical Associate Support	ACSS-7241	Avaya Meetings Server Support
ASTA-7492	AXp On-Prem Technical Associate Support	ACSS-7492	AXp On-Prem (formerly Avaya Aura CC Elite) Support
ASTA-7180	Avaya Messaging Technical Associate Support	ACSS-7180	Avaya Messaging Support

● Simplification for Professionals: The streamlined program is designed to reduce the complexity of choosing and managing certifications, making it easier for professionals to stay current with Avaya’s solutions.

● Better Alignment with Career Progression: The new tracks and learning paths are more closely aligned with career progression, offering clear roadmaps for individuals aiming to advance in the field of business communications and Avaya technologies.

● Increased Value of Credentials: The use of digital badges, along with the updated exams and certifications, is expected to increase the value of Avaya credentials in the marketplace. Professionals can now more easily validate their skills to employers and clients.

Avaya's updated certification and credentialing program represents a positive step forward in helping professionals stay competitive in the ever-changing landscape of business communications. By simplifying the process, aligning certifications with career paths, and embracing digital tools, Avaya has made it easier for individuals to demonstrate their expertise and continue growing in their careers.

For anyone considering Avaya certification, this is an exciting time to get started or advance to the next level of your professional journey!