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Passcert FAQ

1. How to get the Q&As?
After we check your payment,we will send the Q&As to your mail.
2. how long can you obtain the Q&A after purchase?
general speaking,we will send the Q&A to you in 20 minutes.Special situation,maybe need 8 hours
3. What does PassCert Q&A entail?
PassCert Q&A contains simulated exam questions with the most accurate answers. With our Q&A you should be able to pass the certification exam at your first attempt. More information can be found on our products page.
4. Can I pass an exam with PassCert Q&A only?
Yes, it is possible.
5. Are your updates free?
Free updates are available for one year after the purchase. After one year the product is considered as expired and removed from the member zone of the user.
6. Is it possible to extend the update period of an expired product?
Expired products can be repurchased at 50% discount within your member zone.
7. How often are your products updated?
Our products are reviewed and updated on a continuous basis. The certification vendors often change the skills being tested in the exams, so we should change our study guides frequently in order to reflect the current exams accurately.
8. What is PDF version?
PDF version is the printable version,help your study more convenient.
9. How do I know that there has been an update?
There are several ways:
The New Releases section on www.PassCert.com. You will notice the rapid updates here. PassCert makes several updates every day.
Status on a purchased product can be found on the download page in the member zone.
Date of latest release can also be found on the products page.
PassCert also sends out information on updates on a regular basis in PassCert newsletter, usually once every two weeks. Registered PassCert users will receive the Newsletter.
In general, you should always check for a new update 3-4 days before you plan to take the exam.
10. Your products sound interesting, but I'd like to try before I buy. Do you have any demos?
Yes we do. On our samples page you will find examples of our Practice exams. There are samples of some exams from all the certificates we cover. Further requests for samples can be provided. Please, e-mail sales@passcert.com and state which sample you would like to receive.
11. I want a sample of another PassCert product. Is this possible?
Yes,we can provide samples of all our products. Just mail your sample request to sales@passcert.com and you will reveive any samples you want promptly.
12. What is the quality of the PassCert products?
Our goal is at least 95% exam coverage and at least 95% accuracy.
13. How is the quality of the PassCert products achieved?
PassCert experts, íncluding MCSEs, MCDBAs, MCTs, CCNPs, CCIEs, etc. verify the answers and provide explanations. Especially providing explanations increases the accuracy of the answers.
We also receive customer feedback on our products. So we have to review our products constantly. This guarantees a high quality.
14. I think I have found an incorrect answer in one of your products/I don’t understand one of questions/One of the questions seems incorrect. What should I do?
Feedback on specific questions should be send to sales@passcert.com. You should state
1. Exam number and version.
2. Question number.
3. Login ID.
We will answer your feedback promptly.
15. How do I pay for the products?
There are currently four ways to pay. Most customers use online payment with credit card. If no credit card is available Bank Wire or Western Union Money Transfer can also be used.
Paypal. You can use the www.paypal.com and register an account on that website.
Bank wire. We only accept bank wire for larger purchases, typically at least 5 products. There will be some delay, typically between 3 and 8 days for the bank wire to come through.
If you are interested in bank wire payment, please contact sales@passcert.com for further instructions.
Western Union. We accept Western Union Money Transfer for any purchase. The payment is very quick, typically within 5 minutes. You will have the products available within some hours after the money transfer.
Use the www.westernunion.com site to locate a office close to you (Find Agent Location).
If you are interested in Western Union payment, please contact sales@testpassport.com for further instructions.
16. Do you share your customer information database with any third parties?
At PassCert we hate spam mail as much as everyone else, and we respect your right to privacy. Therefore we will never share any information about our customers with a third-party. The only email you will receive will come from us, and you can inform us at anytime if you want to be removed from our mail list.
17. How do I make an online purchase?
Select the appropriate products from the PassCert products page. Add them to your shopping cart. Select Purchase Items.
If this is the first purchase at PassCert and you are not a registered user, you will be register yourself at PassCert.
After the purchase the products can be accessed from your Member Zone.
If you want more detailed instructions mail Pass-Cert@hotmail.com.