Certification Preparation Support & Refund Policy

Passcert offers independently prepared certification-preparation resources to support topic understanding, revision, self-assessment, and responsible exam preparation. Eligible purchases may receive conditional refund support under this Policy. Nothing here promises an exam pass, certification, employment outcome, or particular learning result.

Who May Qualify for a Refund

A refund request can be considered only when every condition below is satisfied.

1. When the exam is taken. The relevant certification exam must be taken at least 7 calendar days, but no more than 30 calendar days, after purchase. Exams taken within the first 7 calendar days do not meet the review requirement because the resources may not have had sufficient time to be used.
2. When the request is made. Send the refund request within 7 calendar days following the exam date.
3. Evidence of the result. Supply an official score report that clearly identifies your name, the exam name or code, the exam date, and the result.
4. Identity match. The name on the score report must correspond with the purchaser’s name or account details.
5. Relevant product. The product purchased must relate to the exam concerned.
6. Request by the purchaser. Only the original purchaser may request a review. Resources used by a friend, colleague, employee, family member, or anyone else are outside this Policy.

Orders Containing Multiple Products

If an order contains multiple certification-preparation products, only the amount actually paid for the specific product directly related to an eligible exam may be reviewed. Discounts, bundle pricing, and promotional benefits will be allocated proportionally when calculating an approved refund.

Exam Timing Summary

• Exam taken fewer than 7 calendar days after purchase: not eligible for refund review.
• Exam taken from 7 calendar days through 30 calendar days after purchase: meets the timing requirement for refund review.
• Exam taken more than 30 calendar days after purchase: not eligible for refund review.

Product Updates and Special Conditions

Some products may have different refund conditions due to update cycles, content-maintenance requirements, or product characteristics. Any special restriction will be clearly disclosed on the relevant product page before purchase. Depending on the product and circumstances, eligible customers may receive updated learning resources or another alternative support arrangement.

Software and Technical Compatibility

Any practice software or technical tools included with a product are supplementary learning tools. Installation issues, operating-system incompatibility, device-compatibility issues, restrictions caused by local antivirus or security settings, and browser or network configuration issues do not by themselves justify a refund. Where reasonably practicable, our support team will offer technical assistance or another access method.

Submitting a Request

Send your request to [email protected]. Include the order number, registered email, product name, exam name or code, exam date, official score report, and a short reason for the request. We use information supplied for a refund review only for that purpose and handle it in line with our Privacy Policy.

After we receive the full set of required materials, we normally complete review within 1 to 3 business days. Approved funds are returned to the original payment method; the time at which they arrive depends on the relevant processor, issuer, or financial institution.

Important Limitations

This Policy does not apply if the eligibility period has expired; the score report has been altered, cannot be verified, or does not match order information; the exam taker was not the purchaser; the product does not correspond to the exam; a product page disclosed different refund conditions; the customer breached the Terms of Service; there is evidence of account sharing, unauthorized distribution, copying, resale, chargeback abuse, or fraud; or the result was cancelled or invalidated because of misconduct or a violation of examination-provider rules. Each eligible purchase may receive only one approved refund under this Policy.

No Guarantee of Examination Results

Certification exams are independently organized and administered by third parties. Passcert cannot control examination questions, scoring standards, updates to exam content, individual performance, or certification decisions. Passcert provides independently prepared learning resources and, unless expressly stated otherwise, is not affiliated with, endorsed by, sponsored by, authorized by, or approved by any certification body.

This Policy is a conditional refund-support program for customers who use Passcert learning resources responsibly. It is not a guarantee of examination results, certification results, or an exam pass. Progress and results may vary according to individual preparation, experience, study time, and other personal factors.

Policy Updates

Passcert may update this Policy when necessary. Ordinarily, the version in effect on the original purchase date applies to the related order, unless a later version is more favorable to the customer.