Privacy Policy

This Policy describes how Passcert handles personal information when you visit our website, open an account, buy digital products, use learning resources, or get in touch with us. If you disagree with this Policy, please do not use the website.

1. About Us

Passcert.com is operated by Passcert. “We,” “us,” and “Passcert” refer to Passcert and the Passcert.com website and related services.

2. Information We Collect

We may collect information you provide, including your name, email address, billing information, account-registration and login information, order and purchase information, customer-service communications, refund requests and supporting documents you submit, and other information you choose to provide.

We may also collect order and transaction information, such as order number, purchased product, transaction amount and currency, payment status, payment time, and refund or dispute records. When you visit the website, we may automatically collect your IP address, browser and device type, operating system, pages visited, visit time, basic usage records, and information collected through cookies and similar technologies.

3. Why We Use Information

We use personal information to operate accounts, accept and fulfil orders, deliver digital products, issue order confirmations and essential service notices, provide support, assess refund eligibility, deal with refunds, chargebacks, and disputes, improve our services, protect against fraud and unauthorized access, preserve security, meet accounting, tax, legal, and regulatory duties, and enforce our Terms and other policies.

Where applicable law requires a legal basis, our processing relies on contract performance, legitimate business interests, legal obligations, or your consent.

4. Payment Information

Payments are handled by third-party payment providers. Complete card numbers, security codes, and other complete payment credentials are generally collected and processed directly by those providers. Passcert does not store complete card numbers or security codes on its servers. We may retain limited transaction-related information, including order number, amount, payment status, payment time, billing email, refund records, and dispute records. Payment providers process payment information under their own privacy policies and security standards.

5. Cookies and Similar Technologies

We may use cookies and similar technologies to keep the website and accounts functioning, remember preferences, analyze basic traffic, improve performance and user experience, and maintain security and prevent fraud. You may limit or delete cookies through browser settings, but some website functions may not work properly as a result.

6. When Information May Be Shared

Passcert does not sell personal information. We may disclose only the information needed to deliver services, process payments, secure the website, resolve a transaction dispute, or comply with law. Recipients may include payment processors, technical providers, professional advisers, affiliates, and legally authorized authorities.

7. Data Retention

We retain personal information only for as long as needed to provide services, maintain order records, handle refunds and disputes, prevent fraud, and meet legal obligations. Information no longer needed will be deleted, anonymized, or retained as required by law.

8. Security

We apply reasonable organizational and technical safeguards to personal information. No internet transmission or electronic storage method is completely secure, however. You should safeguard your password and notify us promptly if you suspect unauthorized account activity.

9. Your Rights

Subject to applicable law, you may request access to, correction, or deletion of personal information; withdraw consent; restrict certain processing; or opt out of marketing email. Send requests to [email protected]. To protect account security, we may ask you to verify identity. Some information may need to be retained for order records, dispute handling, tax, or legal requirements.

10. Marketing Communications

After you subscribe or consent to marketing communications, we may send product updates, learning resources, or promotions. You may stop marketing email using an unsubscribe link or by contacting support. Order confirmations, security notices, account notices, and other necessary service communications are not marketing messages and may still be sent.

11. Cross-Border Processing

Your personal information may be processed in Hong Kong or in other countries or regions where our payment, hosting, email, or technical service providers are located. Where required by applicable law, we take reasonable measures to protect personal information processed across borders.

12. Third-Party Websites

The website may contain links to third-party websites or services. Their information practices are governed by their own privacy policies. Passcert is not responsible for the content, security, or privacy practices of third-party websites.

13. Children’s Privacy

Passcert services are not directed to persons under 16. We do not knowingly collect personal information from children under 16. If we discover such information, we will take reasonable steps to delete it.

14. Updates to this Policy

We may update this Privacy Policy for business, technical, legal, or compliance reasons. The updated version will be published on this page. For changes that may materially affect your rights, we may provide notice through the website, your account, or email.

15. Contact Us

For questions about this Policy, personal-information processing, or related rights, contact [email protected].