Passcert Purchase Assurance & Refund Policy

Buy with Confidence

At Passcert, we want you to feel confident when purchasing certification preparation materials. Our products are designed to help you review important exam topics, strengthen your knowledge, and prepare more effectively.

Eligible purchases are supported by our Purchase Assurance & Refund Policy, together with up to one year of free product updates.

Before purchasing, we recommend reviewing the product details and available demo materials to make sure the product meets your preparation needs.

Passcert Purchase Assurance at a Glance

Prepare for at least 3 days

Allow reasonable time to review and practice with your purchased materials.

Take your exam within 60 days

Refund support applies to eligible exams taken between Day 3 and Day 60 after purchase.

Didn't pass? Contact us within 7 days

Send us your official exam result and order information for review.

Free updates for one year

Even after the 60-day refund period, eligible products continue to receive available updates for up to one year from the purchase date.

Refund Eligibility

You may request a refund if:

• You purchased the relevant product directly from Passcert.

• You personally took the corresponding certification exam.

• The exam was taken at least 3 days and no more than 60 days after purchase.

• You contact us within 7 days after the exam.

• You provide an official result or score report that can be matched to your order.

Complete and eligible requests are normally reviewed within 1–3 business days.

How to Request a Refund

Please email [email protected] and provide:

• Your order number

• The email address used for the order

• Exam name or exam code

• Exam date

• Official score/result report

If the refund is approved, it will be returned to the original payment method. Additional processing time may be required by your bank or payment provider.

What If You Take the Exam After 60 Days?

If you take the exam more than 60 days after purchase, the order will no longer qualify for an exam-result refund.

However, you can continue using your purchased materials and receive available product updates for up to one year from the original purchase date.

This gives you additional preparation support if you need more study time, plan to retake the exam, or if the certification vendor updates the exam.

Discounts, Promotions and Bundles

Using a coupon or purchasing during a promotion does not automatically remove your refund eligibility.

Any approved refund is based on the amount actually paid for the eligible product.

If you purchased a bundle or several products in one order, only the portion related to the exam you took will be considered for refund.

Software and Technical Issues

Software versions and practice applications are supplementary tools provided to support your preparation.

If you experience installation, compatibility, browser, operating-system, antivirus, network, or device-related problems, please contact our support team first. We will make reasonable efforts to help resolve the issue or provide another available access method.

Software or technical issues alone do not normally qualify for a refund when the main study materials remain accessible.

Product Updates and Special Conditions

Certification vendors may update exam objectives, versions, technologies, or testing requirements.

Passcert makes reasonable efforts to keep supported products updated. Some products may have additional conditions because of their exam characteristics or update frequency.

When special conditions apply, they will be clearly displayed on the relevant product page before purchase.

When Refund Support Does Not Apply

Refund support normally does not apply when:

• The exam was taken less than 3 days after purchase.

• The exam was taken more than 60 days after purchase.

• The refund request was submitted more than 7 days after the exam.

• The exam was taken by someone other than the original purchaser.

• The purchased product does not match the exam taken.

• The provided result cannot reasonably be verified or matched to the order.

• Special refund conditions were clearly disclosed before purchase.

• There is evidence of account sharing, unauthorized redistribution, resale, payment abuse, or fraudulent activity.

• The certification provider cancelled or invalidated the exam result because of an examination-policy violation.

Technical compatibility issues with supplementary software do not normally qualify for an exam-result refund when the main preparation materials remain accessible.

Frequently Asked Questions