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The Certified Pega Decisioning Consultant certification is for professionals participating in the design and development of a Pega Customer Decision Hub solution.  This certification ensures you have the skills to apply design principles of Next-Best-Action Designer, 1:1 Operations Manager, Decision Strategies, and Predictive Analytics. The exam includes multiple choice, scenario, and drag/drop questions. 

Exam Code: PEGACPDC88V1

Type of Exam: 60 question exam

Length: 90 minutes

Passing Grade: 70% 

Language: English

One-to-one customer engagement

Optimize the customer value in the contact center

Essentials of always-on outbound

Define the starting population

Define and manage customer actions

Present a single offer on the web

Define an action for outbound

Define customer engagement policies

Create an engagement strategy

Customer journeys

Avoid overexposure of actions

Avoid overexposure of actions on outbound

Limit action volume on outbound

Action arbitration

Action prioritization with AI

Prioritize actions with business levers

Real-time containers

Create a real-time container

Send offer emails

Share action details with third-party distributors

Create and understand decision strategies

Create engagement strategies using customer credit score

Create eligibility rules using customer risk segments

Agility in a customer engagement project

Change management process

Building your business operations team

Life cycle of a change request

Change request types

Launching a new offer on web

Updating existing actions

Implementing business changes using Revision Manager

1. U+ Bank wants to use Pega Customer Decision Hub to display a credit card offer, the Standard Card, to every customer who logs in to the bank website. What three of the following artifacts are mandatory to implement this requirement? (Choose Three)

A.Customer engagement policies.

B.An action and the associated web treatment.

C.Real-time containers.

D.Customer contact policies.

E.A business structure.

Answer: B, C, E

2. What is the name of the property that the system computes automatically when you use an Adaptive Model decision component?

A.Order

B.Propensity

C.Rank

D.Priority

Answer: B

3. U+ Bank uses a scorecard rule in a decision strategy to compute the mortgage limit for a customer. U+ Bank updated their scorecard to include a new property in the calculation: customer income.

What changes do you need to make in the decision strategy for the updated scorecard to take effect?

A.Remap the scorecard property in the decision strategy for the change to take effect.

B.Add a new Group By component for the mortgage limit calculation.

C.The score calculation is independent of the strategy and no change is required.

D.A new proposition filter needs to be configured in the strategy to filter on customer income.

Answer: C

4. U+ Bank wants to send promotional emails related to credit card offers to their qualified customers. The business intends to use the same action flow template with the desired flow pattern for all the credit card actions.

What do you configure to implement this requirement?

A.File template

B.Dynamic template

C.Output template

D.Email treatment

Answer: B

5. U+ Bank implemented a customer journey for its customers. The journey consists of three stages. The first stage raises awareness about available products, the second stage presents available offers, and in the last stage, customers can talk to an advisor to get a personalized quote. The bank wants to actively increase offers promotion over time.

What action does the bank need to take to achieve this business requirement?

A.Enable increasing stage upweighting for the second stage of the journey.

B.Upweight the propensity by adding more predictors that fit the target customers and repeat this process over time.

C.Enable increasing stage upweighting for the first stage of the journey.

D.Enable constant stage upweighting for the second stage of the journey.

Answer: A

6. U+ Bank implemented a customer journey for its customers. The journey consists of five stages. The bank observes that as customers progress through the journey, one customer entered the third stage of the journey, and then received an offer that is not included in any journey.

Which statement explains the cause of this behavior?

A.The bank implemented upweighting for the third stage.

B.The customer was not eligible for the last stage of the journey and the system presented an offer outside the journey.

C.The customer can be involved in only one active journey at a given moment.

D.The customer always receives the most relevant action, even if an action is not a part of any journey.

Answer: D