PEGAPCDC85V1 Pega Certified Decisioning Consultant (PCDC) version 8.5 exam is now available. The previous PCDC version 8.4 exam was retired on January 31, 2021. Passcert new cracked PCDC Version 8.5 PEGAPCDC85V1 Dumps which cover all real questions and answers to help you practice well, you will feel more confidence to get your Pega Certified Decisioning Consultant (PCDC) certification easily. With Passcert valid PCDC Version 8.5 PEGAPCDC85V1 Dumps,you are guaranteed to pass your Pegasystems PEGAPCDC85V1 exam in your first studying.

The Pega Certified Decisioning Consultant (PCDC) certification is for professionals participating in the design and development of a Pega Decision Management or a Customer Decision Hub solution. The skills and knowledge areas required for these roles form the basis for the certification exam. This certification ensures you have the skills to apply design principles of Next-Best-Action Designer, Decision Strategies, and Predictive Analytics.

The PCDC Version 8.5 exam includes multiple choice, scenario, and drag/drop questions. If multiple answers are required, the text states how many responses are needed.

Exam Code: PEGAPCDC85V1

Type of Exam: 60 question exam

Length: 90 minutes

Passing Grade: 70% 

Language: English

One-to-one customer engagement

Optimize the customer value in the contact center

Essentials of always-on outbound

Define the starting population

Define and manage customer actions

Present a single offer on the web

Define an action for outbound

Define customer engagement policies

Create an engagement strategy

Avoid overexposure of actions

Avoid overexposure of actions on outbound

Limit action volume on outbound

Add more tracking time periods for contact policies

Action arbitration

Action prioritization with AI

Prioritize actions with business levers

Real-time containers

Create a real-time container

Send offer emails

Share action details with third-party distributors

Create and understand decision strategies

Create engagement strategies using customer credit score

Create eligibility rules using customer risk segments

NO.1 MyCo, a telecom company, notices that when customers call to check on bill status, 80% of the time, they received the wrong offer promotion, leading to customer dissatisfaction. The company decides to boost customers' needs in the prioritization formula, to improve sales in the current quarter.

Which arbitration factor do you configure to implement the requirement?

A. Propensity

B. Business weighting

C. Action value

D. Context weighting

Answer: D

NO.2 MyCo, a telecom company, introduced fiber optic service in the northern region of the country. They want to advertise this service on their website by using a banner and target the customers living in that area.

What do you need to configure in the Next-Best-Action Designer to implement this requirement?

A. Customer segment

B. Prioritization formula

C. Audience

D. Applicability rules

Answer: C

NO.3 A customer contacts a bank to resolve a credit card dispute. After dispute resolution, NextBest-Action displays a set of sales offers that a Customer Service Representative can present to the customer.

Which feature of Next-Best-Action helps the Customer Service Representative decide on the offer to present to the customer?

A. Offers ranking

B. Call intent detection

C. Dispute handling strategy

D. Interaction history

Answer: C

NO.4 Using Pega Customer Decision Hub, a mobile company transitions from a one-to-many to a one-to-one marketing approach.

The company is introducing a new data plan. To offer the new data plan, what must the mobile company focus on when implementing the NextBest-Action paradigm?

A. Offer the new retention plan for all customers in a certain region

B. Maximize customer churn for low-value customers

C. Customer relevancy and business profitability

D. Meet the quarterly targets regardless of customer needs

Answer: C

NO.5 U+ Bank has launched a new credit card for all customers with a premium bank account. As a decisioning consultant, you need to create actions that involve the full customer life cycle: marketing, sales, and service.

Which two valid actions do you create? (Choose Two)

A. 1% cash back credit card

B. Credit card status

C. Credit card number

D. No annual fee credit card

Answer: B,D