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The Avaya Oceana Solution Integration Exam (7495X) is a requirement to earn the ACIS - Avaya Oceana Solution credential. This exam has 67 questions and the minimum passing score is 69% (46 of 67 correct). The candidate has 90 minutes to complete this exam.

●Explain the architecture, features, components, capabilities, licenses and deployment requirements for Avaya Oceana solution and Oceana Workspaces

●Deploy Avaya Breeze Snap-ins and clusters and integrate them with Avaya Oceana

●Install Engagement Designer workflows

●Describe the function and attributes of Avaya Control Manager and Oceana Voice Channel

●Deploy, configure and administer Avaya Control Manager and Oceana Voice Channel

●Deploy Omnichannel Windows Server

●Describe the attributes and function of Oceana Webchat and Co-Browse Channels

●Configure Oceana Webchat and Co-Browse Channels

●Explain the Oceana Email and SME Channels routing and call flows

●Configure Avaya Oceana Email and SMS Channels

●Explain additional Oceana channel types: Social Media, AMC, Outbound Voice with Proactive Outreach Manager (POM)

A. OceanaCoreDataService Snap-in

B. ContactCenterService Snap-in

C. CustomerManagement Snap-in

D. CustomerJourneyService Snap-in

A. Avaya Chatbot

B. Avaya Mobile Video

C. Webchat

D. SMS

E. Social Media

A. ORCRestService

B. AgentControllerService

C. AutomationController

D. OBCService

A. Avaya Aura Web Gateway

B. Avaya Mobile Video Gateway

C. Avaya Aura Media Server

D. Equinox Management Server

E. Avaya Aura Session Manager

A. Sybase

B. Informix

C. Microsoft SQL Server

D. PostgreSQL

E. Oracle Database