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The Certified Application Specialist – Performance Analytics exam certifies that a successful candidate has the skills and essential knowledge to perform the configuration, implementation, and maintenance of a ServiceNow Performance Analytics solution. The Certified Application Specialist – Performance Analytics exam is available to ServiceNow customers, partners, employees, and other practitioners interested in becoming ServiceNow Performance Analytics Certified Specialists.

● Six (6) months field experience participating in ServiceNow Performance Analytics implementation projects deploying out-of-the box content as well as building custom reports and Performance Analytics objects such as KPIs,widgets, dashboards, and collection jobs.

● General familiarity with industry terminology, acronyms, andinitialisms

List the Performance Analytics solution components

Define Deployment Tasks and Sequence

Identify Common Use Cases

Recognize Personas and Stakeholders

Configure Source Conditions and Facts Tables

Distinguish between Indicator Types

Define Indicator Configuration Properties

Create Aggregation Scripts

Configure Breakdown Sources

Perform Breakdown Mappings

Create Breakdown Matrix and apply Exclusions

Create Scripts for Scripted Breakdown Mappings

Configure Bucket Groups

Define the Data Collection Process Flow

Configure Collection Configuration Properties

Fine-Tune and Troubleshoot Collection

Build Performance Analytics Widgets

Configure and apply Interactive Filters

Choose the Appropriate Visualization

Create Dashboards and Manage Access

Manage Dashboard Performance

Manage Configurations using the Admin Console

Accelerate deployment with Content Packs

Perform Diagnostics and Troubleshooting

Configure Spotlight

Which system property enables an administrator to allow specified user roles to select indicators as data sources from the Data Visualisation Configuration panel?

A.glide.knowman.search.apply_role_based_security

B.par_vis_config.data_source.can_select_indicator

C.com.snc.pa.dc.max_row_count_indicator_source

D.glide.source_control.checksum_required

Answer : B

What condition do you use on the Elements Filter record for the 'Groups' Breakdown Source to get only groups that had an incident assigned to them?

A.By adding 'itil' to the Roles necessary to see the filter

B.By adding 'lncident->Assignment group' to the Related List Conditions

C.By adding 'itil' type to the 'Conditions'

D.By selecting 'Incident [incident]' for the Facts table

Answer : B

Which of the following can you do when you set a target for an indicator on the Analytics Hub? (Choose three.)

A.Set the improvement as a percentage.

B.Set a review date on which to consider updating the target.

C.Set the threshold as an improvement on the average score.

D.Set a start date in the future.

Answer : A, B, D

Which of the following styling options is NOT available with the data visualisation component configuration in workspaces?

A.Sort on categories in bar, pie, and donut visualisations based on table data sources.

B.Set default, palette, or single colour options for data display.

C.Change score sizes of single score visualisations.

D.Create a newvisualisation type with predefined styling.

Answer : D

Which of the following items can you view without the pa_viewer role if the indicator and breakdown ACLs are respected? (Choose two.)

A.Diagnostic Results

B.KPI Details

C.Analytics Hub

D.Widget Statistics

Answer : B, C

How are responsible users reminded when a signal remains unresolved?

A.Via Virtual Agent

B.Via Connect Chat

C.By email notification

D.By text message

Answer : C