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The Certified Implementation Specialist – Application Portfolio Management exam certifies that a successful candidate has the skills and essential knowledge to contribute to the configuration, implementation, and maintenance of ServiceNow Application Portfolio Management application including associated reports, portals, and integrations with other applications.

The Certified Implementation Specialist – Application Portfolio Management exam is available to ServiceNow customers, partners, employees, and others interested in becoming a ServiceNow APM implementer.

● General familiarity with industry terminology, acronyms, and initialisms

● Six months field experience participating in ServiceNow deployment projects or maintaining ServiceNow instances

● Participation in at least two ServiceNow deployment projects

APM combines with several ServiceNow technologies to provide a comprehensive view of your customer's application portfolio. Why would a customer want to utilize information from ServiceNow ServiceMapping? (Choose two.)

A.Identify your customer's applications' underlying technologies.

B.Identify your customer's application services.

C.Produce a horizontal picture of a customer's business applications.

D.Create an application inventory.

Answer: A, B 

What are the 4 sections of the APM portal home page that is aligned to The Open Group Architecture Framework (TOGAF)? (Choose four.)

A.Information Portfolio

B.Service Portfolio

C.Catalog Portfolio

D.Application Portfolio

E.Business Portfolio

F.Technology Portfolio

Answer: A, D, E, F 

When a business application request is approved, a record is created in the business application table. What is the state of the business application at this point?

A.Implementing

B.Retired

C.In Production

D.Pilot

Answer: A 

What application metrics does APM provide to a manager in order for him or her to make targeted decisions based on data instead of educated guesses? (Choose two.)

A.Costs it takes to maintain an application.

B.One or more use rights assigned to a specific device or user.

C.Compliance to regulations and organizational standards.

D.Application's age.

Answer: B, C 

What customer stakeholder group would be interested in knowing the business value and health of applications?

A.ITSM Manager

B.Application Owners

C.IT Operations

D.Enterprise Architects

Answer: B