MB-910 and MB-920 are two new Microsoft exams available replacement of MB-901 exam which will be retired on June 30,2021. If you want to become Dynamics 365 Fundamentals Customer Engagement Apps (CRM) MB-910 certified,Passcert new released MB-910 Dumps which contain 75 practice questions and answers to prepare you for the final Microsoft MB-910 certification exam. Real MB-910 Dumps from Passcert are the best preparation material which help you to pass MB-910 Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) exam in first go.

It covers the specific capabilities, apps, components, and life cycles of Dynamics 365 Marketing, Sales, Customer Service, Field Service, and Project Operations, and also the features they share, such as common customer engagement features, reporting capabilities, and integration options. Exam MB-910: Dynamics 365 Fundamentals: Customer Engagement apps (CRM), which you must pass to earn this certification, measures skills in these areas. There are no prerequisites for this certification.

If you want to gain broad exposure to the customer engagement capabilities of Dynamics 365, and you’re familiar with business operations and IT savvy—with either general knowledge or work experience in information technology (IT) and customer relationship management (CRM)—this certification is for you.

This exam covers the features and capabilities of Microsoft Dynamics 365 customer engagement apps. Candidates for this exam should have general knowledge of or relevant working experience in an Information Technology (IT) environment. They should also have a fundamental understanding of customer engagement principles and business operations. Taking it leads to the qualification for Microsoft Certified: Dynamics 365 Fundamentals Customer Engagement Apps (CRM).

Describe Dynamics 365 Marketing (10-15%)

Describe Dynamics 365 Sales (15-20%)

Describe Dynamics 365 Customer Service (15-20%)

Describe Dynamics 365 Field Service (15-20%)

Describe Project Operations (15-20%)

Describe shared features (15-20%)

The skills measured for MB-910 and MB-920 are more specific to their respective domain compared to MB-901 which was more focused on the platform with a hint of all Dynamics 365 apps. MB-910 might have more in common with MB-901 and it should be comparatively easy to clear if you have already cleared MB-901 or have been studying for it. MB-920 seems to be a little tricky as it covers a wider range of ERP skills and might need a different study plan.