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Ultimate Guide to the MB-280 Microsoft Dynamics 365 Customer Experience Analyst Exam

October 11,2024

Are you preparing for the MB-280 Microsoft Dynamics 365 Customer Experience Analyst exam and looking for the best study materials to guarantee your success? The latest Microsoft MB-280 exam dumps from Passcert provide comprehensive exam questions that are designed to enhance your preparation. These MB-280 dumps cover all key topics and ensure you're ready to ace the test. With the detailed and valid Microsoft Dynamics 365 Customer Experience Analyst MB-280 dumps, you can feel confident that you'll understand every aspect of the exam content, giving you the edge you need to earn Microsoft Certified: Dynamics 365 Customer Experience Analyst Associate Certification.

Ultimate Guide to the MB-280 Microsoft Dynamics 365 Customer Experience Analyst Exam

Exam MB-280: Microsoft Dynamics 365 Customer Experience Analyst

The MB-280 exam is a certification test for Microsoft Dynamics 365 Customer Experience Analysts. The exam assesses a candidate's ability to configure and customize Dynamics 365 Sales, integrate it with Microsoft Power Platform, and implement business solutions that improve the sales process. It is a crucial credential for professionals who want to showcase their expertise in customer experience solutions within the Dynamics 365 ecosystem.

Why Take the MB-280 Exam?

Taking the MB-280 exam offers many benefits:

Professional Recognition: The certification proves your expertise in Dynamics 365 Sales and enhances your credibility with employers.

Career Advancement: Certified professionals often experience increased job opportunities and higher salaries.

Staying Competitive: With businesses increasingly adopting Dynamics 365, having this certification ensures you're equipped with the latest tools and methodologies to stay competitive.

Who is the Ideal Candidate for MB-280?

The MB-280 exam is designed for individuals who:

● Have participated in or plan to participate in Dynamics 365 Sales implementations.

● Understand the sales process and can view it from both an organizational and user perspective.

● Are familiar with Dynamics 365 Customer Insights and Journeys and can demonstrate their capabilities.

● Have the ability to configure, customize, and expand Dynamics 365 Sales to improve business operations.

If you're responsible for configuring solutions that automate and accelerate a company’s sales process, this exam will help validate your skills.

Core Skills Measured

The MB-280 exam covers several key areas that every candidate must master. Let's break them down:

1. Implement Dynamics 365 Sales (25–30%)

This section tests your ability to:

Configure standard and premium Dynamics 365 Sales features.

Implement collaboration features such as LinkedIn Sales Navigator and Teams integration.

2. Configure and Customize Dataverse and Model-Driven Apps (25–30%)

Here, you'll need to show proficiency in:

Configuring Dataverse tables, columns, relationships, and data.

Customizing model-driven apps using forms, views, charts, and dashboards.

Managing personal settings and app customizations.

3. Implement the Dynamics 365 App for Outlook (10–15%)

You'll be tested on:

Configuring and deploying the Dynamics 365 App for Outlook.

Ensuring seamless integration between Outlook and Dynamics 365.

4. Implement Security and Customizations in Dynamics 365 Sales (10–15%)

This involves:

Setting up business units and security roles.

Managing permissions and sharing access to records.

5. Demonstrate Dynamics 365 Customer Insights Capabilities (10–15%)

In this section, candidates demonstrate how to:

Use Dynamics 365 Customer Insights to segment customers.

Personalize customer interactions using data insights.

6. Extend and Enhance Dynamics 365 Sales Capabilities (5–10%)

You'll also need to understand:

Extending Sales capabilities with Microsoft Power Platform.

Utilizing Power Automate to streamline sales processes.

Key Responsibilities of a Dynamics 365 Customer Experience Analyst

Participating in Dynamics 365 Sales Implementations

As a customer experience analyst, you’ll be expected to take part in planning and executing Dynamics 365 Sales implementations, ensuring that the system aligns with business needs.

Configuring and Customizing Dynamics 365 Sales

You’ll be responsible for configuring features like leads, opportunities, accounts, and contacts, as well as customizing the system to suit specific business requirements.

Expanding Functionality with Power Platform

Using Microsoft Power Platform tools like Power Automate and Power Apps, you’ll extend the capabilities of Dynamics 365 Sales to automate tasks and enhance functionality.

Deploying the Dynamics 365 App for Outlook

Integrating Dynamics 365 with Outlook allows seamless access to customer data directly from the email interface, enabling faster response times and improved customer interactions.

Share Microsoft Dynamics 365 Customer Experience Analyst MB-280 Free Dumps

1. You have added the timeline control to the Pet main form, then saved and published your changes. You need to configure the timeline to display related Pet activities as required by Terra Flora. Which two actions should you perform? Each correct answer presents a complete solution. Choose two, NOTE: Each correct selection is worth one point.

A.In the Record types of the timeline settings, uncheck the Notes option.

B.In the Activity area of the timeline settings, remove all activity types, except for Task. Email and Phone Call.

C.In the Record types of the timeline settings, uncheck the Posts option.

D.In the Record types of the timeline settings, uncheck the Activities option.

E.In the Notes area of the timeline settings, uncheck the Remove notes title when authoring option.

Answer: B, C

2. You need to configure the required audit settings.

Which two actions should you perform? Each correct answer presents part of Ihe solution. Choose two. NOTE: Each correct selection is worth one point.

A.Enable auditing on the Dietary requirements column.

B.Enable auditing on the Pettable.

C.Enable auditing on the Contact tab\e.

D.Enable auditing on the Email address column.

E.Enable Start read auditing in system settings.

F.Enable Audit user access in system settings.

Answer: A, B

3. You need to ensure the active stage of the business process flow is visible in the view. Which two actions should you perform? Each correct answer presents a complete solution. Choose two. NOTE: Each correct selection is worth one point.

A.Add a page for the Onboard new pet table to the Sales Professional app.

B.Add columns from the stable to the Active Onboard new pet view.

C.Add columns from the Pet table to the All Onboard new pet view.

D.Create a new column on the Pet table named "Onboarding stage" and add it to the Active pets view.

Answer: B, D

4. You need to configure search to ensure the administrators can find all records which reference Corgis. Which action must you perform?

A.Within system settings, select up to 10 relevant tables.

B.Within the solution, ensure all relevant tables are indexed.

C.For all relevant tables, ensure that the Can enable sync to external search index setting is False.

D.Add columns to be searched to the Lookup view for each relevant table.

Answer: B

5. You need to identify the duplicate pet records, so they can be manually merged by the carer. What must you create?

A.Two duplicate detection jobs and two duplicate detection rules

B.One duplicate detection job and three duplicate detection rules.

C.Two duplicate detection jobs and three duplicate detection rules.

D.Three duplicate detection rules only.

Answer: B

6. You use business process flows for all Dynamics 365 opportunities. Some opportunities are closed before business process flow durations are calculated. You need to ensure that business process flow duration values are calculated.

Solution: Change the opportunity to an inactive state. Does this meet the goal?

A.Yes

B.No

Answer: A

7. A company plans to use server-side synchronization to synchronize emails, tasks, and appointments between Microsoft Exchange and Dynamics 365 Sales.

The salespeople want to know when their emails will be synced.

You need to describe the server-side synchronization frequency for the salespeople.

How should you describe the frequency?

A.user-defined

B.constant

C.equal intervals

D.dependent on volume

Answer: C

8. You need to update the role configuration for the digital sales team to enable the capability requested. What two actions should you perform? Each correct answer presents part of the solution. Choose two. NOTE: Each correctselection is worth one point.

A.Grant View Audit Summary permissions to the Digital seller security role.

B.Assign the Sales Copilot user role to the members of the digital sales team.

C.Grant View Audit History permissions to the Digital seller security role.

D.Grant View Audit Partitions permissions to the Digital seller security role.

Answer: B, C

9. You need to build a trigger-based journey to send the "Getting started" emails requested by the global sales lead. Which trigger should you use to start the journey?

A.Dataverse record change trigger

B.Custom trigger with lead profile data

C.Custom trigger with contact profile data

D.Email Link Clicked interaction trigger

Answer: A

10. You need to ensure that a user named User1 can assign salespeople to sales territories. The solution must use the principle of least privilege. To which security role should you assign User1?

A.System customizer

B.Sales team member

C.Vice president of sales

D.Salesperson

Answer: C

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