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The Salesforce OmniStudio Consultant credential is intended for individuals who have experience consulting on building cloud applications using OmniStudio tools in a customer-facing role. Candidates able to explain the purpose of OmniStudio tools and can design solutions using OmniStudio tools that meet customer business requirements, are maintainable and scalable, and contribute to long-term customer success. 

Read on for details about the Salesforce OmniStudio Consultant exam:

Content: 60 multiple-choice/multiple-select questions and up to 5 unscored questions*

Time allotted to complete the exam: 105 minutes

Passing score: 63%

Registration fee: USD 200, plus applicable taxes as required per local law

Retake fee: USD 100, plus applicable taxes as required per local law

Delivery options: Proctored exam delivered onsite at a testing center or in an online proctored environment. Click here for information on scheduling an exam.

References: No hard-copy or online materials may be referenced during the exam.

Prerequisite: None

The Salesforce OmniStudio Consultant exam measures a candidate's knowledge and skills related to the following objectives. 

Explain the capabilities, use cases and purpose of using FlexCards.

Design FlexCards to ensure they meet customer requirements/needs. 

Collect and group the customer 360 Information required to show to an end user. (Console, FlexCards)

Explain the basic structure of an OmniScript.

Validate developed OmniScript processes to ensure client expectation alignment.

Identify business process step requirements and map them to OmniScript Components required to implement them.

 

Explain the purpose and benefits of Integration Procedures and DataRaptors.

Design Integration Procedures and related DataRaptors.

Describe the benefits of using Calculation Matrices and Calculation Procedures and provide real examples.

Gather, analyze, and simplify business requirements in order to design solutions using OmniStudio tools following best practices.

Map process requirements to OmniStudio capabilities and explain the interaction between them.

Create fit/gap analyses between requirements and OmniStudio capabilities.

A company needs to generate invoices when contracts reach an approved status. Users should initiate the invoice generation process from the contract page, but the option should not appear until the contract reaches the approved status. After the invoice is generated, it should be sent to the customer for signature.

What three tools should be used in the solution the consultant recommends to meet these requirements? Choose 3 answers

A.OmniScript

B.Interaction Launcher

C.FlexCards

D.OmniStudio Action

E.DataRaptor

Answer : A, C, E

A business implements a simple OmniScript in their call center that allows agents to quickly create a case when on the phone with customers. The OmniScript has been running successfully in the call center for over a year. The business decides it wants to allow partners to create cases directly from their Community portal.

What is the most efficient solution that the consultant can propose to meet this new requirement?

A.Deploy the existing OmniScript to the Community portal using OmniOut.

B.Embed the existing OmniScript as a reusable component within a new Community OmniScript.

C.Clone the existing OmniScript to a new LWC OmniScript and deploy to the Community portal.

D.Duplicate the existing OmniScript and deploy the new script on the website.

Answer : B

A consultant needs to design an OmniScript to capture the following information:

* Select one payment method from a list of options

* Enter the address information with autocomplete

* Enter a phone number

Which OmniScript elements should be used to capture this information?

A.Radio, TypeAhead, and Telephone

B.Multi-Select. Address, and Telephone

C.Checkbox, Geolocation, and Number

D.Select, TypeAhead, and Number

Answer : A

How should the consultant design the OmniScript solution to allow the user to stop and resume a process at a later time?

A.Configure the Save property

B.Configure a Resume Step

C.Use an Integration Procedure

D.Use a DataRaptor Post Action

Answer : A

A business needs a 360 view of their accounts, including a FlexCard to display all of the products sold to the account. The business identified 20 different data elements and 10 actions that users would need when viewing the product information. Once all of the elements were collected together on the FlexCard, it looked cluttered.

What FlexCard feature should the consultant recommend to address this issue?

A.Zones

B.States

C.Actions

D.Flyouts

Answer : D