The Salesforce Certified Slack Consultant credential equips consultants with the skills to transform Slack into an indispensable tool for their clients. To excel in this exam, candidates need to cover all essential objectives comprehensively. The latest Salesforce Certified Slack Consultant Exam Dumps from Passcert are meticulously designed to cover these objectives, providing candidates with the precise knowledge they need to pass confidently. These Salesforce Certified Slack Consultant Exam Dumps are aligned with the exam content outline, equipping test-takers with scenario-based questions and key topics to make preparation more effective and targeted.

The Salesforce Certified Slack Consultant credential validates a consultant’s ability to lead Slack implementation projects effectively. This certification focuses on solution design, change management, and user adoption within Slack, helping companies realize Slack’s full potential for seamless communication and collaboration. Certified consultants guide clients in building Slack solutions that foster organizational agility and enable digital transformation. The credential is ideal for consultants with hands-on experience in leading complex Slack projects, driving organizational change, and fostering user adoption.

This certification is tailored for professionals working in customer-facing consulting roles, specifically those who implement Slack and deliver tailored services. Candidates should have expertise in recommending Slack solutions and advising on policies, configurations, and settings based on a client’s specific needs. Ideally, these consultants have at least a year of experience in managing software implementations, which equips them with the skills to ensure long-term client success with Slack. Moreover, they should be adept in client consultation, user training, and project leadership within Slack environments.

Read on for details about the Salesforce Certified Slack Consultant exam:

Content: 60 multiple-choice/multiple-select questions

Time allotted to complete the exam: 105 minutes

Passing score: 67%

Registration fee: USD 200, plus applicable taxes as required per local law

Retake fee: USD 100, plus applicable taxes as required per local law

Prerequisite: None

The Salesforce Certified Slack Consultant Exam measures a candidate’s knowledge and skills related to the following objectives.

● Understand Slack delivery best practices.

● Define roles and responsibilities between Slack, Partner, and the client on an engagement.

● Understand the end-to-end migration process and gain the ability to lead client migrations.

● Plan and complete pre-migration activities (scheduling, user cleanup, comms, etc.).

● Execute a migration (migration status, migration issues, coordination with the client and Slack).

● Articulate the value of Slack.

● Research background information on the client's organization and the ways they are currently working.

● Ask thoughtful questions about existing Slack experience and future goals.

● Finalize vision statement and success metrics for engaging Slack Services.

● Ask thoughtful questions about existing Slack security and policies as well as desired future state.

● Leverage discovery outputs to inform initial grid design recommendations.

● Understand grid design best practices.

● Design and articulate feasible grid design options for your client.

● Support grid design final sign-off.

● Enable org and workspaces stakeholders to align and agree on settings.

● Understand the administrative roles within Slack and their permissions for Slack settings.

● Enable Org and Workspace Owners to use analytics dashboard.

● Provide guidance and requisite setup of identity management settings in Slack.

● Guide clients through key org-level security settings.

● Understand Slack compliance capabilities.

● Recommend launch configuration for the client’s channel management settings.

● Explain Slack Connect configuration settings for the client's needs.

● Provide guidance on app approval and the recommended settings.

● Articulate channel basics and best practices.

● Educate clients on the purpose and importance of a channel naming convention.

● Introduce Slack use cases to clients.

● Educate clients on Slack workflows (onboarding workflow, standup workflow).

● Identify the governance team and help assign roles.

● Facilitate admin support model discussions (for example, request/help/approvals process flows).

● Based on a client scenario, identify and advise on critical admin processes and workflows that can be migrated to Slack.

● Provide an overview of the Slack experiential learning approach.

● Design a tailored curriculum and create a learning plan for the client's admins.

● Design a tailored curriculum and create a learning plan for the client's users.

● Create learning materials to support the Slack learning curriculum.

● Prepare an experiential learning environment for live formats.

● Facilitate and execute the Slack learning curriculum.

● Troubleshoot common Slack issues for users.

● Recommend a Slack rollout communication plan and enable the client to execute the plan.

1. During the migration to Slack, you encounter a technical issue where some user data is not syncing correctly. What is the most appropriate first step to address this issue?

A. Immediately halt the entire migration process and start over

B. Isolate the issue to determine if it's a widespread problem or limited to specific accounts

C. Ignore the issue, assuming it will resolve itself over time

D. Manually enter the data for the affected accounts to expedite the migration

Answer: B

2. A large retail company is looking to migrate some of its critical admin processes to Slack to improve efficiency. Which process would be most effectively managed within Slack?

A. Financial auditing and accounting processes that require strict confidentiality and security

B. Employee onboarding process, including distribution of resources, guidelines, and integration into teams

and projects

C. High-level strategic decision-making that involves sensitive company data

D. Managing the company’s entire customer database and sensitive customer information

Answer: B

3. A new startup is integrating Slack for their team communication. They want to ensure that Slack is used effectively for both project collaboration and social interaction. What is the best practice for setting up their channels?

A. Create separate channels for different projects and a dedicated channel for non-work-related discussions

B. Use a single channel for all communications to keep everything centralized

C. Encourage the use of direct messages for most project-related discussions

D. Restrict channel creation to the top management to ensure control over the communication

Answer: A

4. A financial company using Slack wants to ensure that the apps being used comply with strict data security regulations. What is the most appropriate app approval setting they should implement?

A. Allow all employees to install any apps they find useful

B. Automatically approve all apps listed in the Slack App Directory

C. Set up a process where all app installations require approval by the IT department

D. Only permit apps that are developed in-house

Answer: C

5. A multinational corporation using Slack wants to implement a unified communication policy across its global offices while considering regional differences. What approach should they take to configure their Slack settings?

A. Apply the same settings uniformly across all regions without modifications

B. Customize settings for each region without any unified corporate guidelines

C. Develop a core set of global settings and allow regions to adapt them as needed

D. Delegate the responsibility of setting configurations to individual team leaders in each region

Answer: C

6. A nonprofit organization frequently collaborates with various stakeholders on Slack Connect. They want to ensure efficient communication while safeguarding sensitive data. What configuration setting is most suitable for their Slack Connect channels?

A. Enable automatic approval of all Slack Connect invitations from known organizations

B. Implement a Data Loss Prevention (DLP) integration for Slack Connect channels

C. Allow unrestricted file sharing with external stakeholders through Slack Connect

D. Permit all employees to accept Slack Connect invitations without any restrictions

Answer: B

7. In the final meeting before signing off on the Slack grid design, the client expresses last-minute concerns about the scalability of the design. How should you address these concerns?

A. Dismiss the concerns as unfounded and proceed with the sign-off

B. Offer to redesign the entire grid from scratch to accommodate potential future changes

C. Address the concerns by demonstrating how the proposed design allows for scalability and making adjustments if necessary

D. Suggest that scalability is not a critical factor in the grid design

Answer: C

8. A new startup is launching Slack for its team. They want to encourage open communication but also maintain some organizational structure. What channel management setting should they initially configure?

A. Allow all users to create public and private channels

B. Restrict private channel creation to admins only

C. Enable default channels for all users and restrict channel creation to a few key departments

D. Set all channels to private by default and permit users to make them public

Answer: C

9. A marketing agency is seeking to improve its internal processes using Slack. Which of the following workflows would be most effectively managed within Slack?

A. Coordination of marketing campaigns, including task assignments, progress updates, and collaborative brainstorming sessions

B. Handling sensitive client contracts and confidential financial negotiations

C. Storing and managing high-resolution media files for client projects

D. Using Slack channels for casual, non-work-related chats to boost team morale

Answer: A

10. During a Slack implementation project, who is primarily responsible for configuring the Slack workspace settings in line with the client’s security policies?

A. The Slack team should configure all settings as they have the most technical expertise

B. The Partner's consultant, with oversight from the client's IT team to ensure compliance with security policies

C. The client's IT team alone, as they are responsible for internal security policies

D. An external security consultant not associated with Slack or the Partner

Answer: B